Question 1

Where do you work?

Accepted Answer

We are able to see people face to face or online (or a hybrid of the two!).

Our clinic is located at the Matford Business Centre, Marsh Barton, Exeter, EX2 8ED.
The office is fully accessible with disabled parking and a lift and is easily accessible by car as it is close to the Exeter ring roads, A30, A38 and M5.

Our online sessions are offered via Microsoft Teams link. This means we are able to offer support from the comfort of your own home. It will be important, however, to ensure that you call us from a quiet uninterrupted space, so as to be able to get the most out of your sessions.

Question 2

When are you available for appointments?

Accepted Answer

Our core hours are Monday to Thursday, 8:00 AM to 4:00 PM. We can offer a limited number of appointments outside these times. Please contact us to discuss your needs.

Question 3

Who needs to attend the initial appointment session?

Accepted Answer

The initial appointment will focus on understanding what your goals for sessions are, and who would best benefit from being involved in this work. Where this work pertains to child and young people, and they are going to be part of the sessions, we would recommend that they attend the initial appointment, along with a parent or guardian. It will, however, be possible to speak to the Psychologist separately if required.

Question 4

What are your payment terms?

Accepted Answer

In order to secure an appointment, full payment is required three days prior to an appointment.

Question 5

What happens if I wish to cancel my appointment?

Accepted Answer

We require at least 24 hours notice to cancel or re-arrange an appointment, otherwise this will be subject to the full payment fee.

Frequently Asked Questions